Last Updated: July 2026
At MadForTee, customer satisfaction is important to us.
Because all products are made to order, we do not accept returns or exchanges for reasons such as selecting the wrong size, color, or changing your mind after purchase.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, misprinted, or significantly different from what was ordered, please contact us within 30 days of delivery.
To process your request, please provide:
• Order number
• Description of the issue
• Clear photos showing the problem
After review, we may offer:
• A replacement product
• A refund
• Another appropriate resolution
Lost Packages
If tracking information indicates that your package was lost in transit, please contact us for assistance.
Order Cancellations
Orders may only be canceled before production begins.
Once production has started, cancellations may no longer be possible.
Non-Refundable Situations
We do not provide refunds or replacements for:
• Incorrect size selected by the customer
• Incorrect shipping address provided by the customer
• Delays caused by shipping carriers
• Minor color variations due to monitor settings
Refund Processing
Approved refunds will be issued to the original payment method.
Depending on your financial institution, refunds may take several business days to appear in your account.
Contact Us
For refund requests or questions, please contact:
We are committed to resolving legitimate issues fairly and promptly.